Improving User Satisfaction through Service Groups

Building and supporting a service-oriented culture at Yale is a key focus for Business Operations. Service groups are the community engagement vehicle to champion new processes, and define value and service levels. The primary goal of the service groups is to improve overall user satisfaction with services that support the work that is done everyday at the university.

Volunteer​ or Nominate

We are seeking volunteers and nominees who possess the following characteristics of effective team members for three current service group opportunities:

  • subject matter expertise
  • ability to be a team player and maintain an institutional point of view
  • ability to reach out to peers and represent their interests

Please take a moment to review the details of each current service group opportunity, service components, and submission dates. If you are interested in volunteering or nominating a colleague for a service group, simply access the nomination form contained in each service group description.

The time commitment for a participating service group member will range from 8-10% or about 3-4 hours per week for about a year.

How It Works

The service groups will commence their work at different times over the next year, so additional opportunities will become available. Please refer to the complete list of the service groups. There are a few additional things to keep in mind:

  • If you wish to volunteer or nominate a colleague for more than one service group, please submit a new form for each opportunity; the form contains two questions specific to the focus of each service group.
  • Email confirmations are sent to nominees and lead administrators notifying each of a submission.
  • The volunteer/nomination form is routed to the lead administrator for approval and confirmation of support for your participation in the service group.
  • The nomination form may be used by lead administrators to nominate individuals, with their consent, for various opportunities as well.